Relationships & Brand Partnerships

The Luminaire team offers vast experience from different spheres within the luxury market. At core, we understand how to build long lasting relationships with top tier clientele across global markets. Since launch in 2022, we have partnered with some of the most exciting names in the industry creating omnichannel solutions and luxury client experiences.

A uniquely positioned, luxury brand agency run by experts. The retail, hospitality and brand acumen of our team makes Luminaire a proactive partner advising on client relations and experience, brand positioning and luxury multi-channel operations.

Client Experience

We access proprietary qualitative and quantitative data insights on top-tier client behaviour.

Customers are expecting a human relationship with brands, enhanced by technology. We are in touch with the key trends shaping this, alongside the importance of a brand remaining differentiated and creating a narrative true to their culture. At the core of this, we provide advice and implementation surrounding personal shopping, loyalty and client services.

Brands must build and retain the high lifetime value customer from the get-go through CRM, events and activations.

Brand Architecture

As e-commerce has democratised access to luxury, narrative and craft is imperative. We provide advice and implementation in buying direction, qualitative and quantitative data analysis and omnichannel alignment with unique client journeys that integrate retail and digital experience.